Refund policy

Last Updated: August 20, 2026

At Coffee Journey, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process in accordance with the policy below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, you must contact us within 30 days of delivery and receive return instructions before sending the item back.

Items sent back without contacting us first may not be accepted.

2. Return Eligibility

To qualify for a return, an item must:

  • Be unused and in its original condition.

  • Be clean and free from damage caused by use.

  • Include its original packaging, when applicable.

  • Include all original accessories, components, manuals, and other materials supplied with the product.

  • Be returned within the applicable 30-day return period.

Coffee Journey reserves the right to refuse a return if an item does not meet these requirements.

3. Items That Cannot Be Returned

Certain items may not be eligible for return, including:

  • Items that have been used, damaged, altered, or modified after delivery.

  • Items that are missing original components or accessories.

  • Items damaged due to improper use, misuse, or failure to follow product instructions.

  • Items returned after the 30-day return period.

  • Any item clearly identified as final sale at the time of purchase.

If a product is defective or arrives damaged, please contact us rather than returning it under the standard return process.

4. How to Request a Return

To start a return, please contact us at:

Email: support@coffeejourneyhome.com

Please include:

  • Your full name

  • Order number

  • Email address used to place the order

  • Product(s) you would like to return

  • Reason for the return

If your item arrived damaged, defective, or incorrect, please include clear photographs of the item and its packaging when possible.

Our customer service team will review your request and provide return instructions if the return is eligible.

5. Return Shipping

For eligible returns under this policy, Coffee Journey will provide return shipping at no additional cost to the customer.

Please do not send a return to the return address listed on your shipping label or order confirmation until you have received return instructions from our customer service team.

The return address provided for authorized returns is:

Coffee Journey
15745 Annico Dr, Ste 3
Homer Glen, IL 60491
United States

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at:

support@coffeejourneyhome.com

Please provide your order number and photographs showing the issue.

After reviewing the situation, Coffee Journey may provide a replacement, refund, or another appropriate resolution at no additional cost to you.

Please do not return damaged, defective, or incorrect items before contacting us.

7. Exchanges

We may offer exchanges for eligible items, subject to product availability.

If the requested replacement is unavailable, we will provide a refund for the eligible returned item instead.

If you would like to exchange an item, contact us at support@coffeejourneyhome.com within 30 days of receiving your order.

8. Refunds

Once your returned item is received and inspected, we will process your refund if the return meets the requirements of this policy.

Refunds are generally processed within 3–7 business days after the returned item has been received and approved.

Approved refunds will be issued to the original payment method used for the purchase.

After Coffee Journey processes the refund, your bank or payment provider may require an additional 3–7 business days for the funds to appear in your account.

Processing times may vary depending on your financial institution or payment provider.

9. Partial or Reduced Refunds

If a returned item is received in a condition that does not meet our return requirements, Coffee Journey may decline the return or, where appropriate, issue a partial refund.

Examples may include items that are:

  • Used or worn.

  • Damaged after delivery.

  • Missing parts or accessories.

  • Missing original packaging when the packaging is necessary for resale.

  • Returned outside the applicable return period.

10. Cancellations

If you need to cancel an order, please contact us as soon as possible at support@coffeejourneyhome.com.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel it. In that case, the order may need to be handled through our standard return process.

11. Returned Packages Due to Incorrect Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order has not yet shipped, contact us as soon as possible if you need to correct your address.

If an order has already shipped, we cannot guarantee that the address can be changed.

If a package is returned to us because the customer provided an incorrect or incomplete address, we will contact the customer regarding available options. Additional shipping costs may apply if the customer requests that the package be shipped again.

12. Lost Packages

Coffee Journey provides tracking information for shipped orders when available.

If tracking information indicates that a package has been delivered but you cannot locate it, please first check around your delivery location and contact the applicable carrier.

If you are unable to locate the package, contact us at support@coffeejourneyhome.com. We will work with you and the carrier to investigate the shipment and determine the appropriate resolution.

13. Refused or Undeliverable Packages

If a package is refused or becomes undeliverable because of an incorrect or incomplete address provided by the customer, the order may be treated as a returned package.

Any additional shipping costs associated with reshipping the order may be the customer's responsibility.

14. Contact Us

If you have questions about returns, refunds, exchanges, or your order, please contact us:

Coffee Journey LLC
102 E Elkhorn Ave
Estes Park, CO 80517
United States

Email: support@coffeejourneyhome.com

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM ET

We aim to respond to customer inquiries as promptly as reasonably possible during our business hours.

15. Policy Updates

Coffee Journey may update this Return & Refund Policy from time to time to reflect changes to our business, products, services, or applicable requirements.

The latest version will always be published on this page with the updated effective date.

Coffee Journey LLC
Coffee Journey
102 E Elkhorn Ave, Estes Park, CO 80517, United States
support@coffeejourneyhome.com