Shipping policy
Last Updated: August 20, 2026
At Coffee Journey, we aim to process and deliver your order as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase from coffeejourneyhome.com.
1. Shipping Locations
Coffee Journey currently ships orders to addresses within the United States.
We do not currently offer international shipping.
Orders are shipped from the United States.
2. Order Processing Time
Orders are generally processed within 1–3 business days after the order has been successfully placed and payment has been authorized.
Business days are Monday through Friday, excluding U.S. federal holidays and other days when our fulfillment operations are closed.
During periods of high order volume, promotions, holidays, or unforeseen circumstances, processing may take longer.
If there is a significant delay in processing your order, we will make reasonable efforts to notify you.
3. Shipping Time
After your order has been processed and shipped, standard delivery generally takes approximately:
3–7 business days
The shipping timeframe is an estimate and is not a guaranteed delivery date.
Actual delivery times may vary depending on:
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Shipping destination
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Carrier operations
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Weather
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Holidays
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Seasonal shipping volume
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Transportation disruptions
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Incorrect or incomplete addresses
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Other circumstances outside our reasonable control
4. Shipping Cost
Standard shipping within the United States is free.
There is currently no minimum purchase requirement to qualify for free standard shipping.
If additional shipping options or fees become available in the future, the applicable cost will be clearly displayed at checkout before you complete your purchase.
5. Shipping Carriers
We may use the following carriers to deliver orders:
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USPS
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UPS
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FedEx
The carrier used for your order may vary depending on the destination, package size, service availability, and fulfillment requirements.
6. Order Tracking
Where tracking is available, a tracking number will be provided after your order has been shipped.
Tracking information may take some time to become active after the carrier receives and scans the package.
You can use the tracking information provided to monitor the status of your shipment.
If your tracking information has not updated for an extended period, please contact us at:
We will make reasonable efforts to assist you in locating your shipment.
7. Delivery Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
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Full name
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Street address
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Apartment, suite, or unit number
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City
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State
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ZIP code
If you discover that your shipping address is incorrect, contact us as soon as possible at support@coffeejourneyhome.com.
We will make reasonable efforts to update the address before the order is processed or shipped, but we cannot guarantee that changes will be possible once an order has entered fulfillment or has been shipped.
8. Incorrect or Incomplete Addresses
If an order cannot be delivered because the customer provided an incorrect or incomplete address, the package may be returned to us by the carrier.
Once we receive the returned package, we will contact the customer regarding available options.
If the customer requests that the package be shipped again, additional shipping charges may apply.
Coffee Journey is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.
9. Lost Packages
If your package appears to be lost in transit, please contact us at:
Please provide your order number and tracking information when contacting us.
We will review the available tracking information and, when appropriate, work with the shipping carrier to investigate the shipment.
If the carrier confirms that a package has been lost, Coffee Journey will determine an appropriate resolution, which may include a replacement or refund depending on the circumstances.
10. Delivered but Missing Packages
If tracking information shows that your package was delivered but you cannot locate it, please first:
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Check your mailbox, porch, entrance, garage, or other usual delivery locations.
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Check with household members or neighbors.
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Review any delivery photograph or carrier delivery notes, if available.
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Contact the shipping carrier directly if appropriate.
If you still cannot locate your package, contact us at support@coffeejourneyhome.com and provide your order and tracking information.
We will make reasonable efforts to assist you and investigate the situation with the carrier.
11. Damaged Packages or Products
If your package arrives visibly damaged or the product inside is damaged, please contact us within 7 days of delivery.
Email:
Please include:
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Order number
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Description of the damage
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Clear photographs of the damaged product
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Photographs of the shipping package and packaging materials, when possible
We will review the information and determine an appropriate resolution, which may include a replacement or refund.
Please keep the original packaging until the issue has been resolved, as the carrier or our fulfillment process may require additional information.
12. Wrong or Missing Items
If you receive the wrong product or an item is missing from your order, please contact us within 7 days of delivery at:
Please provide your order number and details about the issue.
We will review the order and, when appropriate, arrange a replacement or other appropriate resolution.
13. Shipping Delays
Shipping estimates are provided for convenience and are not guaranteed delivery dates.
Delays may occur because of circumstances outside our reasonable control, including:
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Severe weather
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Natural disasters
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Carrier disruptions
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Transportation delays
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Holidays
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High shipping volume
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Address issues
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Operational disruptions
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Other unforeseen circumstances
Coffee Journey is not responsible for delays caused by circumstances beyond our reasonable control.
If a shipment is significantly delayed, please contact us and we will do our best to assist you.
14. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate requests received before the order has been processed or shipped.
Once an order has been processed or shipped, we may not be able to make changes or cancel the shipment.
In such cases, the order may need to be handled according to our Return & Refund Policy.
15. Shipping Restrictions
Coffee Journey currently ships within the United States only.
We do not currently ship to international destinations.
If shipping availability changes, the applicable shipping destinations will be updated on our website.
16. Delivery to P.O. Boxes
We currently do not ship to P.O. Boxes, APO, FPO, or DPO addresses.
17. Shipping Address for Returns
Authorized returns may be sent to:
Coffee Journey
15745 Annico Dr, Ste 3
Homer Glen, IL 60491
United States
Please do not send a return to this address without first contacting support@coffeejourneyhome.com and receiving return instructions.
18. Shipping and Returns
Eligible returns are subject to our Return & Refund Policy.
For eligible returns under that policy, Coffee Journey provides return shipping at no additional cost to the customer.
Customers should contact us before sending any product back so that we can provide the appropriate return instructions.
19. Contact Us
If you have questions about shipping or the delivery of your order, please contact us:
Coffee Journey LLC
102 E Elkhorn Ave
Estes Park, CO 80517
United States
Email: support@coffeejourneyhome.com
Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM ET
Website: coffeejourneyhome.com
We will make reasonable efforts to respond to shipping inquiries during our normal business hours.
Coffee Journey LLC
Coffee Journey
102 E Elkhorn Ave, Estes Park, CO 80517, United States
support@coffeejourneyhome.com